Trades Dispatcher

A dispatch-based trades business. Jobs come in by phone, get quoted, scheduled, completed, and invoiced. Every step ran through the owner.

The client asked us not to name him or his trade. The numbers are his own, off his own dashboard.

“I now have way more time to actually focus on the things that matter in my business thanks to this service.”

Owner, confidential client

Hours given back

56.5h

Value returned at $21/hr

$1,186

Successful automated runs

1,330

The dispatch desk on a working morning: schedule up, radio on, van keys on the wall, and the chair pushed back and empty.

What the audit found. The break points.

Quotes went cold in the inbox

Quotes were written by hand between calls. Some sat half-finished for hours while the customer was ready to book somewhere else.

Confirmations fell through the cracks

Nobody was chasing down customers who hadn’t confirmed. By the time anyone noticed, one had already booked a competitor.

The day never reconciled itself

Every evening meant matching the day’s jobs against a pile of texts and sticky notes, by hand, after the day’s jobs were done.

What we built. One system, four parts of the week.

1
system: 56
automations inside it: 1,330
runs since June

One mark, one run. That is 56.5 hours the owner did not spend on any of it.

The operationrunning

1,330 runs since June

Inbox · this morning4 in, 3 closed

Marc D.7:12

Re: quote for the upstairs bathroom

Followed up

Priya S.7:40

No hot water since last night

Answered

Tom R.8:02

Can you come Thursday instead?

Followed up

Accounts8:15

Invoice 1042, partial payment

Held for you

To Priya S.

Re No hot water since last night

Hi Priya, sorry you have been without hot water since last night. I can have someone with you today between 1 and 3pm. Before then, is the tank making any noise? Reply here and I will confirm the slot.

Sent 7:44written from her message and two past jobs at the address

Four parts of the business on one surface. Open any of them.

THE RESULT

The phones still get answered, quotes still go out, and jobs still get booked. The owner is no longer the one doing it.

Let’s find out what you’d get back.

Fifteen minutes. No deck, no pitch. We listen, ask the right questions, and tell you honestly whether we can help.